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The Rise of History’s Most Powerful Empire - Chapter 133

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[Chapter 131 How to practice without money]

Five Cultivation of Learning Organizations (Part 1) Outline Section 1 One of the Five Cultivations of Learning Organizations: Self-transcendence 1. The connotation and premise of self-transcendence 2. How individuals in the organization can achieve self-transcendence. Section 2 Learning Organization Five Practices 2: Improving Mental Models 1. The Connotation and Characteristics of “Mental Models” 2. How to Improve Mental Models Section 3 Learning Organizations Five Practices 3: Building a Common Vision Meaning, Elements 2, Levels of Vision Courseware Knowledge Points Summary T01: Self-transcendence T02: Improving Mental Models T03: Building a Shared Vision T04: Levels of Vision Text Peter Senge published his “The Fifth Discipline– The Art and Practice of Learning Organizations was rated as one of the five most influential management books of the past two decades by Harvard Business Review. Powerful management guru.

Professor Peter Senge concluded after studying the rise and fall of a large number of enterprises and participating in a large number of business management practices: In order to move towards a learning organization in a rapidly changing market, an enterprise must have two skills, namely the ability to adapt and adapt. And the ability to have lofty ideals and create the future.

Just like people, businesses not only simply adapt to the world in order to survive, but also strive for higher ideals, creating and transforming the world.

For enterprises, to achieve such a state, they must possess five skills of cultivation.

The five disciplines of the learning organization refer to the combination of the five new skills of the learning organization, which is called the Senge Model by the management community.

It includes: self-transcendence, mental models, shared vision, team learning, systems thinking.

This chapter mainly introduces the three disciplines of self-transcendence, mental model and shared vision.

The two disciplines “self-transcendence” and “improved mental model” provide a good foundation for future practice: “self-transcendence” allows us to recognize our personal vision and strive to achieve it; “improved mental model” allows us to open ourselves up mind, learn to open up the problem, examine it together with others and improve it.

Only on this basis can we enter the third of the five disciplines—building a shared vision.

Section 1 One of the five disciplines of learning organization: Self-transcendence 1. The connotation and premise of self-transcendence (1) What is self-transcendence Self-transcendence is the spiritual foundation of a learning organization.

Self-transcendence is a practice focused on personal growth.

The pursuit of self-transcendence is to learn to constantly clarify and deepen one’s true desires, to concentrate, to cultivate patience, and to observe reality objectively.

This practice incorporates both Eastern and Western spiritual traditions.

Peter Senge for example

: “For people who want to change the organization, but feel that they are too small and can’t achieve great things, self-transcendence provides an option – you can always strive to develop and surpass yourself.” People with a sense of self-transcendence can recognize It knows its own true desire and continuously expands its capabilities to achieve it.

People who constantly “self-transcendence” can constantly realize their deepest desires.

Kazuo Inamori advocates “respecting God and loving people”, emphasizing the constant pursuit of perfection and self-reflection.

According to Bill Brien, president of American Hanover Insurance Company, the basic job of a manager is to “provide a work environment in which employees pursue a fulfilling life.” Use spiritual power. But we lack the patience to wait for results. What we need is to strengthen such a heart with this spiritual power that expects to fulfill a noble mission. We have rashly cut ourselves off from this spiritual power. I believe that always One day, we will be able to dig out the spiritual power that creates the future. (2) Two preconditions for self-transcendence There are two preconditions for self-transcendence: one is to recognize one’s own “vision”; the other is to recognize one’s current real situation .Vision is the ultimate goal from the heart, it describes a specific, specific outcome. As in “I want to do a career that I really love”, while the current situation may be “I have to find another job to get my degree” People with a sense of self-transcendence will focus on mastering the skills and knowledge necessary to pursue a career they love. Self-transcendence must first understand “what is most important to us”, and then learn to “see more clearly in the present” What is the real situation?”. The vision has been established, and all that remains is how to work to achieve that vision. The gap between the vision and the status quo may be a force that pushes you towards the vision, or “creative tension”. Only by recognizing this Only by the gap between the two aspects can we know which aspects of ability we need to expand. Our strongest opponent is not necessarily others, but probably ourselves! Before surpassing others, we must surpass ourselves!

Therefore, it is necessary to emphasize the self-transcendence of the individual.

If an employee thinks that work is to develop their talents, create a good life, and create a good career, then he must have the potential to be creative.

Individuals in the organization need to grasp the following aspects: establish a personal vision: an expected future vision or desire; maintain creative tension: the gap between vision and reality is the source of creativity; see structural conflict: the gap between vision and reality To bring people’s psychological impact, that is, whether the willpower of human nature can overcome resistance; to face the truth honestly: to eradicate the obstacles to seeing the real situation;

To surpass yourself, you must first overcome yourself psychologically.

There are two kinds of thinking in the human brain that dominate us, one is inertia and the other is transcendence.

So when people consciously decide to do something, the struggle between inertia and transcendence has gone through in his mind.

Although sometimes he is not satisfied with the status quo, and always feels that there are higher ideals waiting ahead, but he is reluctant to give up the beautiful halo above his head.

At this time, we should overcome ourselves psychologically, clear the fog in front of us, and give up the temporary “halo”.

If you don’t learn to give up, you will never see another world, and you will never get an ideal breakthrough. As a result, the pace of progress will slow down or even stagnate.

Go beyond yourself, fully tap and develop your potential, let yourself be exercised and improved in different environments, and constantly enrich and improve your knowledge system and experience system.

[Case] Welch came up with a concept of “expansion” at GE.

Its connotation is to constantly make seemingly excessive demands on employees.

The idea of “extended” is that when we want to achieve these seemingly impossible goals, we often use all our strengths and show some extraordinary abilities; and, even if we are still unsuccessful in the end, our performance It will be even better than in the past.

At GE, the expansion project is only a means of incentive, not a standard of assessment, “At the end of the year, what we measure is not whether the goal has been achieved, but compared with the performance of the previous year, after excluding environmental variables. Whether there has been significant growth and improvement in the situation. When employees suffer setbacks, I will encourage them with positive rewards, because they have at least begun to change. If they are punished for failure, people will not dare to act rashly.” Self-transcendence, to enable employees to achieve self-transcendence, they must achieve “three essentials”: first, to carry out realm education; second, to change from the “tool” work view to “creative” work view; third, to challenge the limit (1 ) To carry out realm education Some people think that the current era of market economy, ideological education is in the past tense, it belongs to the product of the revolutionary era.

thing.

In fact, no matter what time or place, ideological education is very important.

[Case] Japan Xinghuo Pharmaceutical Co., Ltd. attaches great importance to the ideological education of employees. The word “Xinghuo” is taken from Mao Zedong’s “a single spark can start a prairie fire”. It warns employees that “as long as we have ambition, we must It can be successful.” The company has also organized employees many times to pursue the road of the Red Army’s Long March.

Xinghuo Pharmaceutical Co., Ltd. has established a belief in the hearts of employees through the development of realm education.

With the support of this belief, employees dare to move forward towards the “vision” in their hearts.

(2) Change from the “instrumental” view of work to the “creative” view of work Traditionally, employees and enterprises have formed a contractual relationship. Under this relationship, employees work for the purpose of earning income and earning income. It is to “do what you really want to do”, so, in a sense, work is a tool for employees to realize their desires.

To achieve self-transcendence, we must get rid of the “instrumental” view of work, and regard work as an important part of a good life, “what you really want to do”, just as in Panasonic, “the work itself seems to be regarded as some kind of sacredness. (3) Challenge to the limit “The biggest obstacle to your success is neither your opponent nor your enemy, but yourself.” People often set obstacles in their hearts, which is self-transcendence that one should try to avoid.

3. The third step of the game: Add a paper clip to the cup, the water level is higher, and the water still does not overflow the cup.

Game Inspiration This simple game tells us: what you think is impossible, but often miracles happen.

You tell yourself, “The glass is full, and it will overflow when you add more water.” In fact, due to surface tension, the surface of the water can rise above the rim of the glass by a certain height.

There is a saying that says: “If you think you can’t do it, then it won’t work.” This shows that people are prone to fall into self-imposed obstacles, such as the following two situations: (1) There are people who have more than enough strength but not enough heart. In this case, you think you can’t do it.

For example, “During the 2000-meter long-distance running, I felt that I would only run about 800 meters, so I stopped running.” (2) Those who dare not accept new things and things that some people are unfamiliar with themselves, dare not approach.

Many great figures in history, such as Franklin, Beethoven, Da Vinci, Einstein, Galileo, Russell, Bernard Shaw, Churchill, are mostly pioneers who dare to explore the unknown.

In fact, they are just as ordinary as ordinary people in many respects, the only difference is that they dare to take the road that ordinary people dare not take.

Another Renaissance figure, Schweitzer, once said: “Nothing in man is

made me feel unfamiliar.

“If you have full confidence in your ability to carry out any activity, then you can actually succeed. Once you dare to explore those unfamiliar territories, it is possible to actually experience all the joys of the world. People can only re-open with new eyes. Look at yourself, open the window of your soul, and try activities that you have always thought beyond your reach; otherwise, you will only repeat the same activities in a fixed way until the end of your life. The greatness of great men is often reflected in the way they explore. Quality and the courage to explore the unknown. (4) Self-transcendence Regardless of age, self-transcendence, the most important thing is to implement it. Some people know that they need to surpass themselves, but they are afraid of failure, so they procrastinate and refuse to take it. The most critical steps. Of course, surpassing yourself is not easy, the key lies in perseverance and perseverance. In fact, a long life is the track of self-transcendence. In life, the biggest enemy is not necessarily outside, but may be ourselves. The limits that people often encounter in life can be divided into three levels: self-limit, conventional limit, and death limit. Self-limit refers to the limit set by oneself. In fact, most people have two creative peaks: 28 Age and 55 [Case] 22 Invented calculus Newton 22 “Origin of Species” Darwin 29 Invented the phonograph and electric light Edison 30/40 proposed the law of “parity non-conservation” Li Zhengdao / Yang Zhenning 26 proposed “special relativity” Einstein has statistics to show : 61% of scientists in the world make their first inventions before the age of 25. Facts have proved that youth is not an obstacle to career success, but “borrowing youth as a reason” is an obstacle to success. Young people must have the courage to break through The limit set by oneself is constantly advancing towards higher goals. Of course, older people also have to challenge the “limit”. The second golden age of people is around 55, and there are even “standing at thirty, standing at sixty-two” In the process of work, Professor Cui Qi won the Nobel Prize in Physics. Many good ideas often have the opportunity to be implemented, or some small-scale attempts, and achieve certain results. But sometimes it feels impossible to carry out the results in a comprehensive way to achieve more effective progress. Research shows that this is not our ability to do things Weak, not strong enough willpower, or not thinking holistically, it comes from the “mental model”. So learning how to spread out our mental model and reflect on it and improve it helps us to do things faster and better Good. So, a person who is constantly improving his mental model will be more effective at doing things. (

1) The connotation of mental model Mental model is a concept in cognitive psychology, which refers to many assumptions, prejudices and impressions that are deeply entrenched in people’s minds and affect people’s understanding of the world around them and their actions, which are stereotyped reflections of thoughts.

Mental models not only determine how we perceive the world, but also influence how we act.

A mental model is a mindset, and the mindset we’re talking about here is not a pejorative term, but refers to the way we perceive things and our habits.

Different mental models lead to different behaviors.

When our mental model is consistent with the development of cognitive things, we can effectively guide our actions; on the contrary, when our mental model does not match the development of cognitive things, our good ideas will not be realized.

So, we have to keep the scientific part of the mental model and correct the unscientific part in order to achieve good results.

In the organization, the mental model has many aspects, and the inspection of the mental model is an important tool for the learning organization.

Organizational behavior theory argues that anthropomorphic collective thinking or organizational mental models also exist in organizations.

The mental model of an organization has two main characteristics: on the one hand it is a mental model, and on the other hand it exists in the group and affects the members of the group.

(2) Characteristics of mental models (1) Deep-rooted and deeply rooted in people’s hearts (2) Hard to be found, most people feel good about themselves (3) Everyone’s mental model must be flawed Mental model is accompanied by a person The impressions and assumptions formed in the mind of the things experienced during the growth process are the mental models, so the mental models are closely related to the personal growth environment.

In addition, personality is also an important factor affecting mental models. “The country is easy to change, but the nature is difficult to change.” It is difficult to change personality.

The characteristics of environment and character determine such characteristics of mental models: deeply ingrained, deeply rooted in the hearts of the people who published the “Communist Manifesto” Marx/Engels on 30/28.

It is a relatively fixed and difficult to change impression in people’s minds.

The key problem with the mental model is that it is hard to find, people always feel good about themselves and don’t realize that his mental model may be lacking.

In fact, “gold is not pure, and no one is perfect.” There are always some deficiencies in everyone’s mental model.

2. How to improve the mental model To improve the mental model is to examine one’s own mental model and deny and discard the old mental model.

This practice requires business leaders and employees to see the world with new eyes.

Peter Senge believes: “Mental models are images, assumptions and stories that are deeply rooted in our minds. Just as a piece of glass subtly distorts our vision, mental models also determine our perception of the world.

the opinion of.

The core task of this practice is to help us see the glass in front of us and create a new mental model that suits us.

“Generally, large enterprises that have achieved a dominant position after years of development often breed a unique thinking mode: the 3C mode, namely: complacency, conservatism, and conceit. Existence, the mental model of the enterprise is greatly strengthened, the way to improve the mental model is cut off, and the development of the enterprise will encounter difficulties. Therefore, it becomes a new perspective to analyze the diseases of large companies from the perspective of the mental model. The long-term development of enterprises is very important, and the era of knowledge economy requires us to understand the improvement of mental models at a higher level. In a sense, the era of knowledge economy is a new era of accelerating the improvement of mental models. Reflection on Mental Models and Inquiry into the Mental Models of Others In this process, we can use the skills of reflection to slow down the thinking process and make us more It is easy to discover our own mental model and how it affects our actions. The standard of effective expression is that the other party can understand it correctly. Only by opening up can we accommodate and accept the views of others. “Self-transcendence” emphasizes the healthy development of the individual, while ” “Improving the mental model” is a process from individual behavior to collective openness and communication in the form of openness and communication. Therefore, only by revealing one’s own mental model can one improve one’s own mental model. When interacting with others face-to-face, especially when dealing with complex and conflicting issues, we can use the method of “mutual inquiry”, which can produce the best results. Mutual inquiry means that everyone expresses their own thinking clearly. , and accept everyone’s test. When a person can bravely reveal his own mental model, he will first state his views and reasons, and sincerely invite members of the group to examine his own mental model. In a harmonious atmosphere, each employee in the group will open up their hearts and inquire about each other’s views in depth, and then discover new ideas, thereby creating innovation. When practicing the practice of “mutual inquiry”, you should keep the following principles in mind: Make your inferences explicit. (For example, state the basis for your idea.) Encourage others to explore

your thoughts.

(eg “Do you see any holes in my reasoning?”) Encourage others to offer different ideas.

(Example: “Do you have a different basis or conclusion for this idea?”) Actively probe deeply into other people’s ideas that are different from your own.

(For example, “How do you think?”, “How did you come up with such an idea?”, “Do you have any basis for this idea that is different from what I have?”) Anyone who is willing to admit the flaws in their thinking must correct their mistakes A person who is a good person can express his views sincerely, and can also get sincere help from others, so that he can continue to learn and surpass himself.

(2) The “Three Requirements” of the Mental Model of Successful People Learn to communicate and practice 3Q1, and cultivate tolerance. Managers must have the attitude of a leader in order to exert their influence on their subordinates.

The so-called tolerance is the tolerance of the leader to the shortcomings of the subordinates.

The size of the leadership is closely related to the size of the enterprise.

As the saying goes, “a foot is short, an inch is long”, leaders and people should not only be good at exerting their strengths, but also tolerate their shortcomings.

The ancients said: When the water is clear, there will be no fish, and if the people are perfect, there will be no disciples.

Leaders who see too clearly the shortcomings of their subordinates will inevitably pay more attention to their work, while covering up many of their subordinates’ advantages.

In this way, the subordinates’ enthusiasm for work is bound to be hit, which is very detrimental to the development of the organization.

In the process of employing people, leaders should never forget that the purpose of employing people is for the development of their careers, not to make themselves pleasing to the eye.

2. Learn to communicate The well-known leadership behavior research expert Mintzberg found through on-site follow-up research that managers’ verbal activities (including written) when implementing management activities are far more than other activities.

A competent manager must spend more time in information exchange activities such as disseminating information, negotiating, discouraging, motivating, etc. than in other activities.

Psychologist Howard Gardner argued in his 1995 book “Leading Minds” that “the core of leadership is the effective communication of stories”.

In his tests of some well-known and unknown managers, he found that most of the well-known managers discovered themselves as children with a special talent for storytelling, “Many of them have the ability to persuade others. Gifted, either through eloquent eloquence or through rigorous written words, to articulate their goals.”

Learning to understand, to listen attentively, to ask questions effectively, to speak with passion, and other communication skills have become a must for managers to be competent at their jobs.

It is critical to the success of a manager’s personal career and even to the efficient functioning of an organization.

through communication, and only through communication

Only through communication can managers communicate their ideals to employees, so that employees can understand the organization’s future goals, that is, the organization’s vision.

Many research results show that: managers create a common ideal, and through effective communication, the members of the organization reach a consensus and form the vision of the organization. For enterprises, it can be said to be more powerful. It will not only enhance the motivation of employees, but also make employees more powerful. High expectations and strong emotional attachment to the organization.

The point of learning to communicate is to remember: the responsibility for communicating is 100% your own.

3. Cultivation 3Q3Q refers to IQ, emotional EQ and adversity quotient AQ.

The cultivation of IQ is mainly to improve knowledge and water. IQ is an index of human success, but it is not the most important, nor is it the only success index.

Modern management science and talent science research show that the most important index of human success is people’s emotional quotient – emotional intelligence.

Emotional intelligence is a kind of spiritual power, a kind of self-cultivation, a kind of character factor, and therefore an important force that promotes the success of a person’s career.

Research shows that emotional intelligence is intrinsically inextricably linked to leadership and performance.

Studying emotional intelligence, controlling emotions, and cultivating emotional intelligence are of great significance for improving leadership qualities and doing management work well.

Emotional intelligence refers to a person’s comprehensive psychological ability, including five aspects of ability: the ability to understand one’s own emotions, the ability to manage one’s own emotions, the ability to control one’s own emotions, the ability to understand other people’s emotions , which is what we call the frustration quotient.

When faced with adversity or setbacks, different people have different reactions. People with high adversity quotient do not back down when faced with adversity. They regard adversity as a driving force to motivate themselves to move forward, and maximize their potential to overcome difficulties and achieve Success; people with low quotient in adversity are frustrated or angry with others in the face of difficulties, and they are defeated.

Research has confirmed that the higher a person’s adversity quotient is, the better it is to turn a crisis into a turning point.

Adversity quotient was proposed by American scholar Paul Stotts.

It is both a predictor of who will succeed and a quantitative indicator of each person’s psychological quality of ability to face and overcome adversity.

The adversity quotient theory proposed by Stotts divides people’s attitude towards adversity into three levels: retreating in spite of difficulties; giving up halfway; climbing.

Self-transcendence needs to be cultivated to reach the level of climbing, that is, to go forward without fear of difficulties.

Section 3 Learning Organization Five Practices 3: Establishing a Shared Vision 1. The meaning and elements of a shared vision (1) The meaning and significance of a shared vision Many people are familiar with vision,

To reach a consensus and form the vision of the organization, it can be said to be more powerful for the enterprise. It will not only enhance the motivation of employees, but also make employees full of expectations for the organization and have a strong emotional attachment.

The point of learning to communicate is to remember: the responsibility for communicating is 100% your own.

3. Cultivation 3Q3Q refers to IQ, emotional EQ and adversity quotient AQ.

The cultivation of IQ is mainly to improve knowledge and water. IQ is an index of human success, but it is not the most important, nor is it the only success index.

Modern management science and talent science research show that the most important index of human success is people’s emotional quotient – emotional intelligence.

Emotional intelligence is a kind of spiritual power, a kind of self-cultivation, a kind of character factor, and therefore an important force that promotes the success of a person’s career.

Research shows that emotional intelligence is intrinsically inextricably linked to leadership and performance.

Studying emotional intelligence, controlling emotions, and cultivating emotional intelligence are of great significance for improving leadership qualities and doing management work well.

Emotional intelligence refers to a person’s comprehensive psychological ability, including five aspects of ability: the ability to understand one’s own emotions, the ability to manage one’s own emotions, the ability to control one’s own emotions, the ability to understand other people’s emotions , which is what we call the frustration quotient.

When faced with adversity or setbacks, different people have different reactions. People with high adversity quotient do not back down when faced with adversity. They regard adversity as a driving force to motivate themselves to move forward, and maximize their potential to overcome difficulties and achieve Success; people with low quotient in adversity are frustrated or angry with others in the face of difficulties, and they are defeated.

Research has confirmed that the higher a person’s adversity quotient is, the better it is to turn a crisis into a turning point.

Adversity quotient was proposed by American scholar Paul Stotts.

It is both a predictor of who will succeed and a quantitative indicator of each person’s psychological quality of ability to face and overcome adversity.

The adversity quotient theory proposed by Stotts divides people’s attitude towards adversity into three levels: retreating in spite of difficulties; giving up halfway; climbing.

Self-transcendence needs to be cultivated to reach the level of climbing, that is, to go forward without fear of difficulties.

Section 3 Learning Organization Five Practices 3: Establishing a Shared Vision 1. The meaning and elements of a shared vision (1) The meaning and significance of a shared vision Many people are familiar with vision,

To reach a consensus and form the vision of the organization, it can be said to be more powerful for the enterprise. It will not only enhance the motivation of employees, but also make employees full of expectations for the organization and have a strong emotional attachment.

The point of learning to communicate is to remember: the responsibility for communicating is 100% your own.

3. Cultivation 3Q3Q refers to IQ, emotional EQ and adversity quotient AQ.

The cultivation of IQ is mainly to improve knowledge and water. IQ is an index of human success, but it is not the most important, nor is it the only success index.

Modern management science and talent science research show that the most important index of human success is people’s emotional quotient – emotional intelligence.

Emotional intelligence is a kind of spiritual power, a kind of self-cultivation, a kind of character factor, and therefore an important force that promotes the success of a person’s career.

Research shows that emotional intelligence is intrinsically inextricably linked to leadership and performance.

Studying emotional intelligence, controlling emotions, and cultivating emotional intelligence are of great significance for improving leadership qualities and doing management work well.

Emotional intelligence refers to a person’s comprehensive psychological ability, including five aspects of ability: the ability to understand one’s own emotions, the ability to manage one’s own emotions, the ability to control one’s own emotions, the ability to understand other people’s emotions , which is what we call the frustration quotient.

When faced with adversity or setbacks, different people have different reactions. People with high adversity quotient do not back down when faced with adversity. They regard adversity as a driving force to motivate themselves to move forward, and maximize their potential to overcome difficulties and achieve Success; people with low quotient in adversity are frustrated or angry with others in the face of difficulties, and they are defeated.

Research has confirmed that the higher a person’s adversity quotient is, the better it is to turn a crisis into a turning point.

Adversity quotient was proposed by American scholar Paul Stotts.

It is both a predictor of who will succeed and a quantitative indicator of each person’s psychological quality of ability to face and overcome adversity.

The adversity quotient theory proposed by Stotts divides people’s attitude towards adversity into three levels: retreating in spite of difficulties; giving up halfway; climbing.

Self-transcendence needs to be cultivated to reach the level of climbing, that is, to go forward without fear of difficulties.

Section 3 Learning Organization Five Practices 3: Establishing a Shared Vision 1. The meaning and elements of a shared vision (1) The meaning and significance of a shared vision Many people are familiar with vision,

Not the only success index.

Modern management science and talent science research show that the most important index of human success is people’s emotional quotient – emotional intelligence.

Emotional intelligence is a kind of spiritual power, a kind of self-cultivation, a kind of character factor, and therefore an important force that promotes the success of a person’s career.

Research shows that emotional intelligence is intrinsically inextricably linked to leadership and performance.

Studying emotional intelligence, controlling emotions, and cultivating emotional intelligence are of great significance for improving leadership qualities and doing management work well.

Emotional intelligence refers to a person’s comprehensive psychological ability, including five aspects of ability: the ability to understand one’s own emotions, the ability to manage one’s own emotions, the ability to control one’s own emotions, the ability to understand other people’s emotions , which is what we call the frustration quotient.

When faced with adversity or setbacks, different people have different reactions. People with high adversity quotient do not back down when faced with adversity. They regard adversity as a driving force to motivate themselves to move forward, and maximize their potential to overcome difficulties and achieve Success; people with low quotient in adversity are frustrated or angry with others in the face of difficulties, and they are defeated.

Research has confirmed that the higher a person’s adversity quotient is, the better it is to turn a crisis into a turning point.

Adversity quotient was proposed by American scholar Paul Stotts.

It is both a predictor of who will succeed and a quantitative indicator of each person’s psychological quality of ability to face and overcome adversity.

The adversity quotient theory proposed by Stotts divides people’s attitude towards adversity into three levels: retreating in spite of difficulties; giving up halfway; climbing.

Self-transcendence needs to be cultivated to reach the level of climbing, that is, to go forward without fear of difficulties.

Section 3 Learning Organization Five Practices 3: Establishing a Shared Vision 1. The meaning and elements of a shared vision (1) The meaning and significance of a shared vision Many people are familiar with vision,

Not the only success index.

Modern management science and talent science research show that the most important index of human success is people’s emotional quotient – emotional intelligence.

Emotional intelligence is a kind of spiritual power, a kind of self-cultivation, a kind of character factor, and therefore an important force that promotes the success of a person’s career.

Research shows that emotional intelligence is intrinsically inextricably linked to leadership and performance.

Studying emotional intelligence, controlling emotions, and cultivating emotional intelligence are of great significance for improving leadership qualities and doing management work well.

Emotional intelligence refers to a person’s comprehensive psychological ability, including five aspects of ability: the ability to understand one’s own emotions, the ability to manage one’s own emotions, the ability to control one’s own emotions, the ability to understand other people’s emotions , which is what we call the frustration quotient.

When faced with adversity or setbacks, different people have different reactions. People with high adversity quotient do not back down when faced with adversity. They regard adversity as a driving force to motivate themselves to move forward, and maximize their potential to overcome difficulties and achieve Success; people with low quotient in adversity are frustrated or angry with others in the face of difficulties, and they are defeated.

Research has confirmed that the higher a person’s adversity quotient is, the better it is to turn a crisis into a turning point.

Adversity quotient was proposed by American scholar Paul Stotts.

It is both a predictor of who will succeed and a quantitative indicator of each person’s psychological quality of ability to face and overcome adversity.

The adversity quotient theory proposed by Stotts divides people’s attitude towards adversity into three levels: retreating in spite of difficulties; giving up halfway; climbing.

Self-transcendence needs to be cultivated to reach the level of climbing, that is, to go forward without fear of difficulties.

Section 3 Learning Organization Five Practices 3: Establishing a Shared Vision 1. The meaning and elements of a shared vision (1) The meaning and significance of a shared vision Many people are familiar with vision,

The environment is used as a driving force to motivate oneself to move forward, and to exert the greatest potential, overcome difficulties and achieve success; people with low adversity quotient are frustrated or angry with others in the face of difficulties, and they are defeated.

Research has confirmed that the higher a person’s adversity quotient is, the better it is to turn a crisis into a turning point.

Adversity quotient was proposed by American scholar Paul Stotts.

It is both a predictor of who will succeed and a quantitative indicator of each person’s psychological quality of ability to face and overcome adversity.

The adversity quotient theory proposed by Stotts divides people’s attitude towards adversity into three levels: retreating in spite of difficulties; giving up halfway; climbing.

Self-transcendence needs to be cultivated to reach the level of climbing, that is, to go forward without fear of difficulties.

Section 3 Learning Organization Five Practices 3: Establishing a Shared Vision 1. The meaning and elements of a shared vision (1) The meaning and significance of a shared vision Many people are familiar with vision,

The environment is used as a driving force to motivate oneself to move forward, and to exert the greatest potential, overcome difficulties and achieve success; people with low adversity quotient are frustrated or angry with others in the face of difficulties, and they are defeated.

Research has confirmed that the higher a person’s adversity quotient is, the better it is to turn a crisis into a turning point.

Adversity quotient was proposed by American scholar Paul Stotts.

It is both a predictor of who will succeed and a quantitative indicator of each person’s psychological quality of ability to face and overcome adversity.

The adversity quotient theory proposed by Stotts divides people’s attitude towards adversity into three levels: retreating in spite of difficulties; giving up halfway; climbing.

Self-transcendence needs to be cultivated to reach the level of climbing, that is, to go forward without fear of difficulties.

Section 3 Learning Organization Five Practices 3: Establishing a Shared Vision 1. The meaning and elements of a shared vision (1) The meaning and significance of a shared vision Many people are familiar with vision,

Many companies have medium and long-term vision plans.

The learning organization theory reminds us that no matter how well-planned the vision is, if it is only locked in the desks of leaders at all levels, it can only become a dead letter.

To make vision planning a force that unites employees and inspires employees to create, learning organization theory suggests that you should try your best to make vision planning a desire in the minds of employees.

The common vision is the integration of the personal visions of all members of the organization. It is the vision that can become the aspirations of the employees. It pervades the overall activities of the organization and integrates various activities.

Shared vision is the coordinate of individual, team, and organizational learning and action.

It is essential for learning organizations, gathering and energizing learning, and conscious and creative learning occurs only when people are committed to achieving common ideals, aspirations, and shared visions.

Because an outstanding enterprise has a common vision, employees can think in one place, work hard in one place, coordinate the operation of the enterprise, and have a high quality of personnel and corporate culture. Product and service quality and corporate image must be excellent Before establishing a common vision, organizations should encourage individuals to develop their own vision freely.

By sharing individual visions and then establishing a common vision, the organization can, on the one hand, unite its members closely and devote themselves to creating common ideals; Have a good tacit understanding of working partners.

This vision balances ideals and reality, using the creative tension created by the gap between the shared vision and reality to enable members of the organization to work towards creating the future.

(2) Elements of the common vision The common vision consists of three elements: the sense of goal, value, and mission. The “common vision” is not an ethereal thing, but a definite image that can be depicted, and a goal that can be achieved through hard work.

It is not enough for an enterprise to have goals alone. It must also have common values and a sense of mission as a strong support for achieving its goals.

The point here is values.

Because many business leaders have attached great importance to common goals, but many companies ignore the values.

Values are an important conceptual basis to ensure the realization of goals.

Values are the core of corporate culture and the soul of corporate spirit.

How well an enterprise’s corporate culture is built depends not only on how well its various activities are carried out, such as literary and artistic activities, sports activities, environmental arrangements, etc., but more importantly, it depends on whether the company’s values can guide the healthy development of the entire enterprise .

Whether an enterprise has achieved its ideal goal depends on whether this value has penetrated into the hearts of employees.

Otherwise, no matter how well-defined the values are, if they cannot enter the hearts of employees, they will be ineffective.

2. Hierarchy of Vision Vision can be divided into three levels: Organizational big vision, Team small vision, Individual vision 1. Organizational big vision Many business leaders attach great importance to the big vision of the organization. .

2. Small team vision Team refers to each sub-department, a workshop, and a team in the organization.

The leaders of many companies have good decision-making ideas and can put forward a good big vision of the organization, but they often neglect the small vision of the team.

A smart learning organization leader not only involves the big vision of the entire organization, but also pays great attention to the construction of the team’s small vision, so that the team’s small vision can support the realization of the organization’s big vision.

Shanghai Baosteel has done a good job in this regard, and here are three cases.

[Case 1] Three bells, there must be an answer Three bells, there must be an answer – this is the team’s small vision of Baosteel’s switchboard.

If you call Baosteel’s switchboard, you will usually answer after one ring: “Hello! Baosteel.” If the switchboard responds after four rings, you can make another call – Baosteel’s customer hotline – If the complaint is verified, Baosteel will deal with it seriously.

[Case 2] Everything is for 3’18”, everything is for 3’18” – this is the small vision of the team in the pre-furnace laboratory of Baosteel Steel Plant.

Baosteel’s steelmaking furnaces are the largest in the world, with 300 tons of steel per furnace.

Whether a furnace of molten steel can be tapped, a steel sample must be taken and sent to the laboratory before the furnace.

Kimitsu Steel Works in Japan is one of the most advanced steel mills in the world. The fastest time for this process is 3 minutes and 19 seconds at Kimitsu Steel Works.

Baosteel proposes 3’18”

The goal.

(Note: The laboratory will take out the test results within 3 minutes and 18 seconds after receiving the steel sample sent by the operator before the steelmaking furnace and hand it over to the operator.) At present, the time for this process has reached 2 minutes 28 [Case 3] 10101010 is a small team vision proposed by the maintenance department of Baosteel Steel Pipe Plant.

The first 10 means that when the production line fails, after calling the maintenance department, the department should arrive at the scene within 10 minutes, and if it exceeds one minute, it will be dealt with seriously.

The second 10 means a successful overhaul, and 0 means the repair rate is 0.

If the production line of the enterprise fails, the maintenance personnel will rush to the scene immediately, and the repair is successful once, and the repair rate is 0.

Then the leaders do not need to fight the fire anymore, and the employees in the first-line production can also work with peace of mind.

3. Personal Vision “Personal vision” is the intention or vision that people hold in their hearts or minds.

The “common vision” is not to find the common ground in the “personal vision”, but to refine and gather the essence of the “personal vision”.

The “common vision” thus reflects the substance of each person’s “personal vision”.

Such a “shared vision” can be realistic and everyone’s “personal vision”.

If the “shared vision” does not meet the reality of the “personal vision”, such a “shared vision” will appear empty, and it will lose people’s enthusiasm and support, and it will not make people truly immersed in it, fighting and dedicating to it. The “shared vision” of the

If we want to build a “common vision”, we must first encourage a “personal vision”, and if people lack a “personal vision”, we can’t even talk about building a “shared vision”.

The power to realize the “individual vision” comes from a person’s deep concern for the vision, that is, relying on the strength of the individual to realize the “personal vision”, and the power to realize the “common vision” comes from the common concern, that is, to use the strength of the collective to achieve. Achieving a “shared vision”.

Obviously, the power of the crowd is much greater than the power of the individual, and the realization of the vision will be faster and better.

Since the “common vision” contains the essence of the “personal vision”, it is natural that the “personal vision” can be realized while the “common vision” is realized.

In other words, when each of us is striving to realize the “common vision” or helping others to realize the “common vision”, we use the power of the group to realize the “big vision of the individual wishing the whole enterprise to be organized, and each team has the small vision of the team to ensure that The realization of the big vision, the individual and the individual’s vision. The vision of the learning organization requires that the three-level vision can be integrated, so that the enterprise will generate great power. Link information [Case] Haier: A typical example of work-learning. In terms of learning organization construction and corporate culture management, Haier pays more attention to learning

It means that the entire work process of managers and employees is also a learning process, which truly realizes work-learning. After several years of work, Haier employees have developed a quality and quality that is different from those in other enterprises or groups. habit of doing things.

Haier’s CEO Zhang Ruimin is erudite, thoughtful, and practical. He is an outstanding corporate leader with strategist vision, philosopher depth, and managerial execution ability. No matter what new approach Haier has, it must be guided by a new concept.

1. The helm of Haier loves learning and is good at learning and applying.

Although Zhang Ruimin is very busy, he always tries to squeeze time to study, that is, he reads ancient and modern Chinese and foreign classical thoughts and cultural masterpieces, dissects the cases of contemporary Chinese and foreign well-known enterprises, and also uses business trips, exchanges and other opportunities to conduct field visits and exchanges.

Regarding dynamic learning, Zhang Ruimin put forward three requirements to the management: first, to understand and treat yourself correctly; second, to fully study competitors; third, to keep up with the pace of the group, to solve problems as soon as possible, and not to backlog.

Regarding the content of learning, Zhang Ruimin manages the enterprise from the new concepts he has learned.

Haier CEO Zhang Ruimin is a philosopher-minded entrepreneur who advocates lifelong learning and is good at thinking. He learned process management and scientific management from Taylor.

From “Lao Tzu”, I learned the overall situation of enterprise management and the philosophy of life of “the weak overcome the strong”; from “The Analects of Confucius”, I learned a strong, enterprising and unyielding righteousness; I learned a lot of competition strategies from “Sun Tzu”. Mao Zedong learned the relationship between strategy and tactics, from Jack Welch to “conceptual guide”, from Panasonic to systematization, from Peter Senge to a new way of thinking, from West Point Military Academy Execution, learn the service-oriented concept from IBM, and learn quality awareness and refined management from the Germans?…2.

Educating people with cultural environment.

Haier is good at creating a working environment with cultural personality and cultural taste for employees. In the early stage, it paid attention to the appearance of the factory and changed the behavior of employees through environmental improvement and discipline.

Later, a modern Haier Industrial Park was created, with garden-like factories and beautifully green office areas full of cultural colors, allowing employees to be nurtured in an elegant cultural atmosphere.

On Haier Square stands the 12-story Haier Building, which symbolizes the 12-month cycle of a year and the evergreen of Haier’s business. The shape of the body and the eight pillars uplifting the sky mean all directions. The building is surrounded by green water, which means the source of vitality and corporate innovation. The “World Map” planted with green trees and lawns on the square means that Haier people have the world in mind; The “dry” of Qianquan comes from the “Jing of Changes”, “a gentleman works all day long”, which is a metaphor for the Haier people’s unremitting self-improvement and the pursuit of excellence. Behind Zhang Ruimin’s manifesto article “Haier is the Sea” implies that the sea is inclusive of all rivers; and the sculpture “An Open Book” in the center of the square echoes the simple and elegant Haier University, indicating that Haier is an enterprise that always advocates learning and culture; These environments, together with cultural media such as the walls inside and outside the workshop, the cultural slogan “Haier People News”, the Haier website, the Haier product exhibition hall, and various business management books and CD-ROMs, constitute a vivid three-dimensional field of Haier culture. The employees who are in it are edified all the time.

No wonder the famous American journalist Michael Burton praised Zhang Ruimin as a “cultural symbol master” after his visit.

These cultural symbols will have a subtle influence on employees’ thoughts and behaviors. Similar to the “situational teaching method” in pedagogy, the entire large factory is a beautiful large school.

3.

Bring management to life through storytelling.

From Zhang Ruimin to ordinary employees, Haier is a master storyteller.

There are interesting plots in the story, as well as management concepts and even life philosophies.

For more than ten years, hundreds of stories of Haier people have been disseminated and praised in famous media and publications at home and abroad. In many forums and forums, Haier’s management stories have been regarded as classic cases by experts, scholars and commentators. Home and entrepreneurs talk about it with relish.

For example, “The famous brand smashed by 76 refrigerators”, “Haier people repaired color TVs for users on the 30th New Year’s Eve”, “It is not Haier brand TV that has been repaired for Shanghai people”, “Xie Deming traveled thousands of miles to Shanxi late at night to repair the CCTV in the whole village of Xie Village.” “, “Haier produces a washing machine that can wash sweet potatoes” and other stories are very vivid and moving to read.

It not only stimulates the pride of Haier people, but also increases consumers’ favorability and trust in the Haier brand.

4. The improvement of staff quality is the inescapable responsibility of leaders.

Zhang Ruimin has such a management idea: the quality of employees is the quality of leaders.

It can only be said that the quality of the cadres is poor, but the quality of the employees cannot be said to be poor.

It is not your responsibility that the quality of your subordinates is low, but it is your responsibility to fail to improve the quality of your subordinates.

“Managers must be good at learning and improving themselves, and they must also drive their subordinates to learn and improve their quality, otherwise they will first be identified as unqualified leaders.”

5. Absorb wisdom and experience from ancient and modern knowledge at home and abroad, improve work and improve efficiency.

Zhang Ruimin is very good at learning and absorbing, and is better at “thinking and comprehension”. He summed up many concepts different from those of Chinese entrepreneurs and put them into management, such as “only off-season ideas, no off-season products”; “Everyone is a Talent, horse racing is not a horse”; “Defective products are waste products”; “Users are always right”; “Through efforts to make users’ troubles tend to zero”; “The low quality of subordinates is not your responsibility, but not It is your responsibility to be able to improve the quality of your subordinates”; “The goal of innovation is to create valuable orders”; “The way to innovation is to imitate creatively”; “Haier’s survival philosophy: always tremble, always walk on thin ice”;

“Sell reputation instead of products”; “sincere forever”?? etc. These new concepts or ideas not only became Zhang Ruimin’s mantra for a time, but also became the behavior guide for thousands of Haier people. Statements with a high rate of appearance in the media have accelerated Haier’s process of becoming an international brand. The achievement of these effects depends on Zhang Ruimin’s commitment to building Haier into an enterprise with permanent learning and innovation.

6 The characteristic of Haier learning lies in “learning and applying it in real life”.

Every business and individual learns, but the purpose of learning is to apply.

Some companies can learn but are not good at application, wasting a lot of learning resources.

Haier is not only good at learning, but also good at learning and applying.

(1) In 1984, Zhang Ruimin visited Germany to study and found that the quality of German-made automobiles and electrical appliances was related to their “fine management”. Zhang Ruimin came up with the idea of improving management through the “OEC” model. When the user complained about the quality of the refrigerator, he raised a big hammer in anger and smashed 76 substandard refrigerators in one go.

After that, Haier promoted the refined management and OEC model, which greatly improved the quality of refrigerators.

(2) Advocating learning from West Point Military Academy.

In the entrepreneurial period, Haier employees were poorly disciplined. Zhang Ruimin promulgated the “Thirteen Points” for serious discipline. Later, in order to strengthen discipline and improve execution, he advocated learning from the West Point Military Academy, learning that soldiers have a beginning and end in their work, and try to complete tasks without looking for excuses. , a good work style with principles and discipline, advocating “troop management”, subordinates obey their superiors, organizational leadership is strengthened, and execution is significantly improved.

(3) “6S Big Footprint Management” comes from the “5S application” of Japanese management, which roughly means to discard unnecessary things, place tools in the order of use, keep the workplace clean, keep oneself tidy, and abide by workshop discipline (five The first letter of the word is S).

Haier added another item on this basis: safety.

In addition, the Boeing Company of the United States also has “5S” management display boards: sorting, cleaning, simplifying, standardizing and self-discipline (the first letter of each word is the beginning).

Haier learned from lessons and changed it to the above 6S content to summarize the team before leaving get off work every day, draw a footprint, and let employees stand on the footprint and review the mistakes of the day in six aspects of work.

Later, this kind of management was named “6S Big Footprint Management”.

However, this management method was met with a cultural conflict of disrespect for personality in the United States. Instead, people with excellent work were allowed to stand on the big footsteps and talk about their achievements and experience in 6 aspects of work.

This method is practiced, learned and strengthened every day, and persisted for many years, so that employees develop good habits.

7Training systematic thinking skills through “shift experience”

.

In order to fully mobilize the enthusiasm of employees, Zhang Ruimin advocates “making every cell full of vitality”.

Encourage employees to “self-manage”.

Initiate the “self-management team” activity, let the work at all levels make more use of their own talents and wisdom, and implement the “25-minute shift leader rotation system”. Workers take turns to exercise the powers of the squad leader. The worker can be the “25-minute squad leader” on that day, inspecting the entire assembly line, checking the cleanliness of the workstation, helping employees, picking up items on their behalf, and learning techniques at other positions.

Through this kind of activity “change of posts” to cultivate employees’ “transposition thinking” or “systematic thinking from the perspective of managers”, it is conducive to deepening the perceptual understanding of management, and strengthening the communication and communication between managers and the managed. Understand, resolve conflicts and frictions, and improve team harmony, team IQ and work efficiency.

8 In learning, let employees develop a good habit of paying attention to detail management.

In order to correct the behavior of employees, make them develop good management habits, and correct the so-so work style of Chinese people that they are not serious, not in place, and lack a little every day, Zhang Ruimin deliberately draws on foreign management experience and designs the “OEC” management model: OVERALL comprehensive Yes, “E” is EVERYONE everyone and “EVERYDAY” every day, that is, everyone, every thing, every day; “C” is CONTROLCLEAR meaning “control and clean up”, so that “every day is completed, every day is cleared” Daily high”, the daily work is done daily and requires a small (1%) increase in the quality of the daily work.

Only in this way can we realize the five sentences summarized by Zhang Ruimin: there are no missing items in the general ledger, everyone is in charge of everything, everyone is in charge, management is based on results, and people are managed by assessment.

9. Advocate the concept that everyone can become a talent, everyone is a talent, and horse racing is not a horse.

Zhang Ruimin advocates that everyone who can work hard can become a useful talent for the enterprise. As long as they can employ people, everyone is a talent.

Only when talents are placed in certain positions can they show their value.

Haier’s talent mechanism is “three-post rotation” and “survival of the fittest”.

There are no three fixed identities of temporary workers, fixed workers, and cadres here. If the performance improves, temporary workers can be promoted to permanent workers, fixed workers can be promoted to cadres, and grass-roots managers can be promoted to middle and high-level managers. If you don’t do well, the “three jobs will go down”, cadres are downgraded to workers, workers are downgraded to temporary workers, the status and positions are changed, and wages, bonuses, benefits, housing, labor and medical insurance are also changed.

There are post competitions and team competitions all year round, UU reading www.

uukanshu.

The best ones are promoted, and the poor ones are eliminated.

At Haier, about 30 people are eliminated every month because they cannot adapt to the requirements of the enterprise.

This motivates employees to work while learning, learn while doing, and continuously improve their work ability and their overall quality.

10 Improve staff quality and service quality through “Haier International Star Service”.

In order to improve service quality, Haier advocates star-rated standards for pre-sale, in-sale and after-sale services.

It is required that the phone rings twice and must be answered; customer problems must be solved 24 hours a day; door-to-door service must not soil the customer’s floor, use the customer’s belongings, or drink a sip of water from the customer, and serve until the customer is completely satisfied; Where conditions permit, “no moving service” is implemented, door-to-door delivery, installation in place, on-site debugging, return visits within a month, etc.; after-sales follow-up, telephone follow-up visits within the specified time, and customer problems must be 100% satisfied.

Later, after-sales service has formulated strict “three disciplines” and “eight points of attention”.

The service goal is to achieve zero product defects, zero customer complaints, and zero service troubles.

11 The greatest motivation for employees is to give a sense of fairness, opportunity for success and a sense of achievement.

Most of the incentives of ordinary enterprises are long wages and bonuses, but Haier pays more attention to the spiritual incentives of employees, such as encouraging employees to make small inventions and innovations, and naming projects with employee names, such as “Yunyan Mirror”, ” “Xiaoling Wrench”, “Qiming Welding Gun”, “Ma Nanjun Pad”, etc. are all named after the inventor of the improvement.

There is a clear reward system in the “Haier Corporate Culture Manual”, including Haier Award—rewarding employees of the Group for their contributions to the enterprise; Star Employee Award—rewarding the pacesetter of star-making production and service; Haier Hope Award— – It is used to reward employees for small inventions, small reforms and rationalization suggestions; naming tools – naming the tools invented by employees with the inventor’s name, etc., can reflect the sense of achievement and honor of “earning for work”.

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